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Baylor University
HelpDesk+
  • About
    • New Student Resources
      • Digital Tools Presentation
  • Equipment Checkout & Spaces
    • HelpDesk+ Loan Policy
  • Software
  • Hardware
    • Technology Purchasing
      • Technology Purchasing Guidelines
      • Run Inventory Reports
      • Hardware Replacement Schedule
      • Budget Estimating Tool
      • Standard Hardware & Categories
      • Request for Purchase of Non-Standard Technology
      • Mobile Devices and Data Plans
      • Technology Purchasing Lookup
      • Lost Equipment Report
    • Installation
      • Workstation Configuration Guidelines
      • Redeployment of Computer Equipment
      • Disposition of Computer Equipment
      • Disposition and Certification Guidelines
    • Repair
    • Printing
  • Network & Phone
    • AirBear Wireless Network
      • Mac OS Setup Instructions
      • Windows Setup Instructions
      • Gaming System or Other Wireless Device
      • Apple iOS Setup Instructions
      • Android Setup Instructions
    • BU-GUEST: Wireless Access for Campus Visitors
    • Eduroam
    • Microsoft Teams Calls
    • Campus Cable Television
    • Move Packet
  • Research Technology
  • System Status
Baylor BU HelpDesk+ About New Student Resources
  • New Student Resources
    • Digital Tools Presentation

Welcome to Baylor!

At Baylor, you will discover resources to support and enhance your learning experience. Below are a collection of apps and other platforms provided for your success! To keep up with the latest from the Baylor Libraries and Information Technology Services, be sure to follow:

@baylorlibraries: Instagram - Facebook | @baylorits: Facebook

Your Bear ID

You have already been using your Bear ID, which consists of your first and last name, a number, and an underscore or two (e.g., Betty_Baylor2). This Bear ID and password are the keys to your Baylor email account and nearly all campus electronic resources.

If you have not already activated your Bear ID and set your password, do the following:

  1. Visit this link to claim your Bear ID.
  2. Enter the authorization code you received in an email from Baylor.
  3. Next, choose four security questions, answers to those questions, and a password to secure your account. Carefully follow the directions regarding choosing an appropriate password, and enter your password twice. (NOTE: The password you choose will be case-sensitive.)

Visit this link to reset your BearID password.

Your Baylor ID Number

Your Baylor ID Number is a 9-digit number used for internal identification purposes. This number is printed on your Baylor ID card and discoverable by clicking "Get Info" or the "Info" icon on the Baylor Digital ID in your Apple or Google Wallet. If you are an online student or do not have a Baylor ID Card, you can click this link to view your Baylor ID Number.

BearWeb

BearWeb is a self-service portal where you can register for classes, view financial aid summaries, view grades and transcripts, and access other personal information. Log in to BearWeb here. 

HelpDesk+

Located on the main floor of Moody Memorial Library, HelpDesk+ provides in-person technical support along with the ability to check out laptops, adapters, memory cards, and more.

"Day One" Resources

airbear wifi grey logo

Use your Bear ID and password to add your devices to the AirBear campus wireless network (AIRBEAR WPA2) when you arrive on campus. AirBear is available in all campus buildings (including residential facilities) and in many outdoor areas across the Baylor campus.
Learn More about AirBear

DUO green logo

You are already familiar with Duo two-factor authentication, but be sure to download the free Duo Mobile app for the fastest way to access many of Baylor's online resources. Protip: Add a second device to your Duo account just in case something happens to your phone. 
Learn More about Duo Mobile Push

microsoft 365 logo

Baylor provides a license to all students for Microsoft 365 to empower your education including Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, Teams, and more. Use your Baylor email address and password to use these apps on up to five different devices. 
Learn More about Microsoft 365

microsoft outlook blue mail logo

Set up the Microsoft Outlook app on all of your devices and be sure to check your Baylor email account throughout the day. You can even check your messages using Microsoft Outlook on any web browser. Messages from your professors, classmates, and campus offices will be sent to this "official" address.
Learn More about Microsoft Outlook

Canvas red logo

Canvas is the place where you will engage with your professors, colleagues, course assignments, and more. As the fall approaches, get on Canvas with your Bear ID, password, and Duo two-factor authentication. Explore the courses that appear (some faculty do not publish their courses early) and see the resources your professors have made available to get ready for the first day of class!
Learn More about Canvas

Box blue logo

Use Box to collaborate with others on course projects and share all types of files. Box provides a cloud-based platform accessible on the web or through the Box app to interact with your files. Create your account using your Bear ID and password and learn how to use this powerful resource. 
Learn More about Box

PawPrints green logo

PawPrints is Baylor's campus-wide printing network. As you walk the campus, you will see printers with this PawPrints logo. You can print from your device to any of these printers. Install the drivers to your device and the mobile app and you will be ready to go! 
Learn More about PawPrints

zoom blue logo

Baylor makes Zoom available to all students for video and team collaboration. Zoom can be used through the app or on the web to create, schedule or join small or large group meetings. Once you authenticate to Baylor's instance of Zoom, you are ready to leverage all of its rich features. 
Learn More about Zoom

adobe creative cloud logo

Adobe Creative Cloud is available to students on all general access computers on Baylor's campus. Creative Cloud includes essential Adobe products such as Photoshop, InDesign, Illustrator, Premiere Pro, and more. Short-term licenses for personal machines are available from HelpDesk+  for the purposes of creative assignments, university business, or, in some cases, personal projects.
Learn more about Adobe Creative Cloud

Linkedin Brand Mark

LinkedIn Learning provides everyone in the Baylor community access to courses on everything from figure drawing to Excel to Adobe Photoshop and Illustrator to coding and much more! Visit learning.linkedin.com, click the "Sign In" button, and log in using your full Baylor email address, password, and Duo two-factor authentication. Then, enjoy your extended journey into learning!

To learn about additional software licensed by Baylor, visit the Software Dashboard.

Baylor & AI

Over the past few years, AI-based platforms have generated another technological revolution. Many of the "Day One" resources above are enhanced with AI. BoxAI allows you to analyze information in the files you engage with in the secure Box cloud. Microsoft Copilot Chat brings the power of ChatGPT into the Microsoft 365 productivity environment to use as a helpful resource. Adobe Creative Cloud has Firefly generative AI resources woven through the platform to empower your creativity. And more tools and resources arrive on the scene every day. Visit its.web.baylor.edu/ai to learn more about Baylor's approach to AI and additional resources and tools.

Digital Tools for Student Success

Come to the Digital Tools for Student Success interest session on the first day of New Student Orientation. If you miss the session or need a refresher, use the following links to learn important tips and leverage technology as a new Baylor student!

(Re)view the Presentation | PDF Version

New Student FAQs

How do I print on-campus?

With PawPrints students can print from any of the 120+ printers using any computer connected to the Baylor network. To use PawPrints:

  1. Install the PawPrints print queues on your computer. 
  2. Open your file and print to a PawPrints printer. Choose the PawPrints 1-sided or 2-sided, B&W or Color based on the printer in the printer list on your device. Note: You will select the printer destination later in the printing process.
  3. Now, release your print job by clicking the "Release a Print Job" button above or using the PawPrints app on your mobile device.
    1. Locate the PawPrints printer where you plan for your print job to appear.
    2. Find the name of that particular printer, which should appear on a PawPrints label either on or near the printer.
    3. Select that printer either on your browser or on your mobile device.
      Note: if you use a mobile device to release your print job, be sure to lock the screen on your laptop/desktop while you step away to release and collect your print job.
    4. Click the button to release the print job to the printer.
    5. Your job should begin printing immediately. If others are also using the printer, your job may be in a queue but will appear shortly.

More information about PawPrints

Where can I go to use on-campus computers?

Computers available to students of all majors can be found at the following locations:

  • The first floor of the Bill Daniel Student Center (the SUB) 
  • All floors of Moody Memorial Library
  • All floors of Jesse H. Jones Library
  • The first floor of the Baylor Science Building (BSB)
  • Armstrong Browning Library 
  • Carroll Library
How do I view assignments from my classes?

On Canvas you will be able to view and engage in course assignments, class announcements from professors, and more. To begin using Canvas, visit canvas.web.baylor.edu and click the "Canvas Login" button. Log in using your Bear ID (firstname_lastname) and password.

More information about Canvas

What technology am I not allowed to bring to my dorm?

A few items that are prohibited in residence halls are space heaters, extension cords, security cameras, and multi-plug outlet covers.  This list of prohibited items is not exhaustive. 

Students are allowed to bring power strips with surge protectors, non-halogen lamps, garment steamers, and personal coffee pots or Keurig (no larger than 12 cups). 

Click here for a list of suggested and prohibited items

Where can I borrow technology?

HelpDesk+ has an equipment loan program that provides the ability to check out laptops, adapters, memory cards, audiovisual equipment, and more. Click here to make a reservation or view technology available for lending. 

Learn more about HelpDesk+ Equipment Lending

Where do I go if I need tech support?

HelpDesk+ provides a variety of ways to get tech support:

  • For in-person assistance, visit HelpDesk+ on the first floor of Moody Memorial Library. No appointment needed!
  • For phone call assistance, call (254) 710-4357 
  • For live virtual chat assistance, visit HelpDesk+ Chat to speak to connect with a representative during regular business hours
  • To find your solution on your own, use the Support Portal and search the BaylorITS Knowledge Base

More about HelpDesk+

Recommended Hardware Specifications

Baylor Information Technology Services has worked with our academic partners across the campus to compile these system recommendations for students coming to Baylor. Please use these as a guide.

Form Factor:Laptop
Operating System:Windows 11 or Apple MacOS 15
Note: Chromebooks are not capable of meeting the demand for Baylor's hybrid and online courses. A fully-capable Apple or Windows-based laptop system is essential.
Processor:Intel Core i5/i7 or Apple M3/M4
Memory:16GB RAM
Hard Drive:500GB+ SSD
Graphics:Integrated Video
Screen Resolution:1920 x 1080 or higher
Accessories:Webcam and Microphone-equipped Headset
Warranty:An extended warranty is recommended.
Please Note: Students selecting Apple laptops should be aware that certain areas of study in the Hankamer School of Business and the School of Engineering and Computer Science require students to use programs within a Windows environment. Students using an Apple laptop will need to run a virtual Windows environment on their Mac laptop, which may have additional licensing cost. The Baylor Bookstore Technology Sales can assist with Parallels to run Windows on Mac. The Hankamer School of Business and School of Engineering and Computer Science technology support staff can assist with options for running Windows on a Mac. 

Education-Priced Hardware from the Baylor Bookstore

The Baylor Bookstore provides in-store sales and warranty repair services for Apple and Dell systems. Here are several educationally-priced offers for Summer 2025. These bundles may be customized to suit your needs! You can also receive 15% off qualifying technology accessories with the purchase of any Apple Bear Bundle or Dell device.

Apple Bear Essentials Bundle I - $1,260.10

13" MacBook Air® M4 16GB 512GB*
AppleCare+® (3 Year)
Service Center Voucher**

Apple Bear Essentials Bundle 2 - $1,487.10

15" MacBook Air® M4 16GB 512GB*
AppleCare+® (3 Year)
Service Center Voucher**

Apple BUS/ENGR Bear Bundle - $2,160.09

14" MacBook Pro® M4P 12/16 24GB 512GB*
AppleCare+® (3 Year)
Parallels Desktop App Install + License
Service Center Voucher**

Apple Bigger Bear Bundle - $1,871.20

13" MacBook Air® M4 10/10 16GB 512GB*
11" iPad Air® M3 128GB*
AppleCare+® for MacBook (3-Year)
AppleCare+® for iPad (2-Year)
Service Center Voucher

Dell Bear Deals
All Dell devices are custom-order devices. Average delivery window ranges between 1 - 2 weeks. The average delivery window is not guaranteed.

Dell Inspiron 14
Budget-Friendly

Dell 14 Plus 2-in-1
Tablet Experience

Dell Pro 16
Built for High Performance

All Dell purchases are eligible for a renewable premium warranty with optional accidental damage coverage, an exclusive $100 rebate only available at the Baylor Bookstore, and a free service center voucher that covers two out-of-warranty diagnostic and repair fees.

If you have any questions or would like to take advantage of these special offers from Apple and Dell, please call (254) 710-6973, visit baylorshop.com or email tech_sales@baylor.edu.

*Unit may be substituted for any other MacBook or iPad; final pricing and savings will vary.
**Must register device with Baylor Bookstore Computer Department to receive coupon.
Prices do not include 8.25% sales tax.

Still Have Questions?

Contact HelpDesk+ at (254) 710-4357, in person on the main floor of Moody Memorial Library or HelpDesk+ Chat at helpdeskplus.web.baylor.edu for assistance with Baylor technology questions. Our expert support team will help you prepare to engage the technology resources available across the Baylor campus to support your success.

HelpDesk+

Moody Memorial Library (First Floor)
1312 S. 3rd St
Waco, TX 76798

helpdesk@baylor.edu
(254) 710-4357 (HELP)
Hours
Self Service
Reset Password
Submit Support Request
Baylor BU HelpDesk+ About New Student Resources
  • About
    Back
    • New Student Resources
      Back
      • Digital Tools Presentation
  • Equipment Checkout & Spaces
    Back
    • HelpDesk+ Loan Policy
  • Software
  • Hardware
    Back
    • Technology Purchasing
      Back
      • Technology Purchasing Guidelines
      • Run Inventory Reports
      • Hardware Replacement Schedule
      • Budget Estimating Tool
      • Standard Hardware & Categories
      • Request for Purchase of Non-Standard Technology
      • Mobile Devices and Data Plans
      • Technology Purchasing Lookup
      • Lost Equipment Report
    • Installation
      Back
      • Workstation Configuration Guidelines
      • Redeployment of Computer Equipment
      • Disposition of Computer Equipment
      • Disposition and Certification Guidelines
    • Repair
    • Printing
  • Network & Phone
    Back
    • AirBear Wireless Network
      Back
      • Mac OS Setup Instructions
      • Windows Setup Instructions
      • Gaming System or Other Wireless Device
      • Apple iOS Setup Instructions
      • Android Setup Instructions
    • BU-GUEST: Wireless Access for Campus Visitors
    • Eduroam
    • Microsoft Teams Calls
    • Campus Cable Television
    • Move Packet
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