Microsoft Outlook

Spam - unwanted or unsolicited email - is a fact of life in today's world. Spam is a worldwide issue, not just an issue at Baylor.

Over 1,000,000 email messages per day are stopped by filtering applied by ITS and are never received into campus email accounts. These are messages that have clearly been determined to be the worst forms of spam. This is the first layer of filtering employed. Categorizing email as spam takes into account many things, including time of day the message is sent, how many times a word is repeated, how many links are in the thread of emails, and certain keywords. There is a complex algorithm behind it all. The second level of filtering is applied at your local machine via Outlook, Entourage, or other email client where you can usually choose the level at which the filter runs - from low to high. Microsoft Office products also provide monthly junk mail filter updates which can catch new types of spam email.

• Mark messages as junk mail.
  Typically through the Tools menu, you can add to your blocked senders list. Over time, you will train your filter to look for these types of messages.
• Mark messages as coming from a "safe sender".
  Marking messages as safe senders is the reverse of adding them to your blocked senders list. If a legitimate message happens to go into your junk mail folder, you may wish to add the sender to your "safe senders" list or click the "not junk" icon on the toolbar. This process will move the message back to your Inbox.
• Handle Baylor email that goes into the junk mail folder.
  Unfortunately, this does happen from time to time. It is usually due to email coming from outside of the Baylor network - even though it has a @baylor.edu address on it. The best thing to do is to mark those messages as "not junk" from your toolbar. This process will move the message back to your Inbox and allow you the option to add them to your safe senders list. You may also wish to add the Baylor domain (@baylor.edu) to safe domains. This is usually available through the Tools menu.
• Create rules if junk mail options do not work completely.
  Rules trigger before junk mail filters do; so if messages from a particular sender keep coming into your junk mail folder, you can create a rule for the sender's email address. Access to creating rules is usually available from the Tools menu. You need to do is create a rule "from someone" and have that message move to a "specific folder." That folder can be your Inbox or Junk Email.

When logging into Outlook, your username must include your entire Baylor email address (e.g., Betty_Baylor2@baylor.edu). For set-up instructions on a variety of different platforms, visit the Baylor email configuration page.

Make sure that your username is your entire email address. To check this on an iPhone, go to Settings>Mail, Contacts, Calendars>YOUR BAYLOR ACCOUNT>Account. See image below:


For Android phones, see the image below:

To access your email using a web browser, go to: portal.office.com. Remember to use your entire email address as the username.

On the Outlook 365 log-in page, there is a "Can't access your account?" link. This will not reset your password. You will reset your password by visiting the myBearID page. Click on the appropriate button - password is working or password is not working.

The maximum size of an email attachment must be limited to 25 MB.

If you are running Outlook in cached mode, you may want to take it out of cached mode, which is recommended by Microsoft. To remove Outlook from cached mode, please see these instructions.

Please click this link for Office 365 training:

Training and Tutorials

Clutter is a folder that is used for emails that you are most likely to ignore. You can read more about Clutter in this helpful article from Microsoft.

Clutter can only be turned off by logging into Outlook on the Web. For more details, see these instructions.

Check your Junk Email. If you find that valid messages are going to your Junk Email, you need to add the sender to your "Safe Senders" list so that similar, future messages will land in your Inbox. To add to the Safe Senders list, right-click on the message and select "Junk" and then "Never Block Sender". You may have to do this a few times before Outlook learns that messages from that sender is not Junk.

For more information about Junk Email filtering, please click here.