HelpDesk+

HelpDesk+ is Baylor’s one-stop solution for all things tech. Faculty, staff, and students will find hardware support, software solutions, DUO assistance, password resets, technology checkouts, and much more on the Garden Level of Moody Memorial Library.

Nov. 10, 2022
Duo Verified Push Brings Enhanced Security, New Look

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

Nov. 10, 2022
HelpDesk+: Same Resources, New Platform

On Tuesday, November 8, the HelpDesk+ online experience made the move to Baylor’s new Drupal environment. HelpDesk+ looks the same with a few small user interface differences, enhanced accessibility, and a better experience for mobile users. As you experience the site, you may encounter some issues. Please contact helpdesk@baylor.edu to report anything that is not working properly. We hope that you enjoy this refreshed HelpDesk+ experience.

Mar. 31, 2022
Webex and BigBlueButton Access Ending Soon

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

Mar. 29, 2022
Global Phishing Attacks Reach New Heights in 2021

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.