HelpDesk+

HelpDesk+ is Baylor’s one-stop solution for all things tech. Faculty, staff, and students will find hardware support, software solutions, DUO assistance, password resets, technology checkouts, and much more on the First Floor of Moody Memorial Library, online using HelpDesk+ Chat, or by phone at (254) 710-4357.

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Full Service Hours
Monday-Friday | 8:00 a.m.-7:00 p.m.
Saturday-Sunday | 1:00 p.m. to 7:00 p.m.

Visit us on the First Floor of Moody Memorial Library for expert help from our friendly HD+ team. No appointment needed!

Log-in and click the blue "Chat with Support" button for assistance during HelpDesk+ hours! You can also find help with common tech issues using the Self-Help portal.
[BearID + Password required]

Call HelpDesk+ for Support at (254) 710-4357.

24/7 online support is available by searching the BaylorITS Knowledge Base on the Support Portal. Log in, select the Knowledge Base tile, and search for assistance on popular support topics.

Equipment Checkout

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Try the New HelpDesk+ Chat

BaylorITS is pleased to add HelpDesk+ Chat to its technical support options. Visit HelpDesk+ online, click the HelpDesk+ Chat icon, log in using your Bear ID and password, and then click the blue "Chat with Support" button to visit with one of our helpful HelpDesk+ representatives during our regular HelpDesk+ hours.

NSF ACCESS Program Enhances Baylor Research

BaylorITS Research Technology announces Baylor’s participation in the National Science Foundation's Advanced Cyberinfrastructure Coordination Ecosystem: Services & Support (ACCESS) program. This collaboration provides faculty and students with no cost access to a comprehensive suite of advanced computing resources, including supercomputers, visualization and storage systems, data collections, software, networks, and expert support.

We "Really, Really, Really" Want You to Stay Safe Online

Use multi-factor authentication wherever you can to protect your personal information during National Cybersecurity Awareness Month and throughout the year!

Something Not Working? Check System Status!

Visit systemstatus.baylor.edu for 24/7 real-time updates on the status of technology systems at Baylor.

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NSF ACCESS Program Enhances Baylor Research

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