HelpDesk+

HelpDesk+ is Baylor’s one-stop solution for all things tech. Faculty, staff, and students will find hardware support, software solutions, DUO assistance, password resets, technology checkouts, and much more on the First Floor of Moody Memorial Library, online using HelpDesk+ Chat, or by phone at (254) 710-4357.

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Summer Hours
Monday-Friday | 8:00 a.m.-5:00 p.m.

Fall/Spring Hours
Monday-Friday | 8:00 a.m.-7:00 p.m.
(in-person, phone, and Chat)
Saturday-Sunday | 1:00 p.m. to 7:00 p.m.
(in-person)

Visit us on the First Floor of Moody Memorial Library for expert help from our friendly HD+ team. No appointment needed!

Log-in and click the blue "Chat with Support" button for assistance during HelpDesk+ hours! You can also find help with common tech issues using the Self-Help portal.
[BearID + Password required]

Call HelpDesk+ for Support at (254) 710-4357.

24/7 online support is available by searching the BaylorITS Knowledge Base on the Support Portal. Log in, select the Knowledge Base tile, and search for assistance on popular support topics.

Equipment Checkout

Technology Purchasing

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Is this too good to be true?

Yes, it probably is. During National Cybersecurity Awareness Month and throughout the year, do not respond to ads that offer something that is outlandish. If you are interested, do not click the ad. Navigate to the platform directly and investigate.

Try the New HelpDesk+ Chat

BaylorITS is pleased to add HelpDesk+ Chat to its technical support options. Visit HelpDesk+ online, click the HelpDesk+ Chat icon, log in using your Bear ID and password, and then click the blue "Chat with Support" button to visit with one of our helpful HelpDesk+ representatives during our regular HelpDesk+ hours.

Is this data backed up?

During National Cybersecurity Awareness Month and throughout the year, back up all of your important files to a cloud-based file storage platform or an external hard drive.

NSF ACCESS Program Enhances Baylor Research

BaylorITS Research Technology announces Baylor’s participation in the National Science Foundation's Advanced Cyberinfrastructure Coordination Ecosystem: Services & Support (ACCESS) program. This collaboration provides faculty and students with no cost access to a comprehensive suite of advanced computing resources, including supercomputers, visualization and storage systems, data collections, software, networks, and expert support.

Something Not Working? Check System Status!

Visit systemstatus.baylor.edu for 24/7 real-time updates on the status of technology systems at Baylor.

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