HelpDesk+

HelpDesk+ is Baylor’s one-stop solution for all things tech. Faculty, staff, and students will find hardware support, software solutions, DUO assistance, password resets, technology checkouts, and much more on the Garden Level of Moody Memorial Library.

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Some common tech problems can be solved right here with our online self-help services. [BearID required]

Visit us on the Garden Level of Moody Memorial Library for expert help from our friendly HD+ team. No appointment needed!

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Let's Be Real About Cybersecurity

Believe it or not, people have received requests from cybercriminals who text them asking for the code that Duo displays during the Duo Verified Push authentication process. Never share this code with anyone who asks! Remember, you are the first line of defense against cybercrime at Baylor.

Something Not Working? Check System Status!

Visit systemstatus.baylor.edu for 24/7 real-time updates on the status of technology systems at Baylor.

Let's Be Real About Cybersecurity

"I'm just heading over to get Starbucks."
"I'm running to the bathroom, I'll be gone 2 minutes."
"It's Baylor. I can leave my things and run to the SUB."

Never step away from your office without locking your computer, and do not leave your devices unattended in the Libraries, the SUB, the BSB, or other study areas on campus.

Read More News

BaylorITS Encourages Everyone to “Be Real” about Cybersecurity

This October marks the 20th year of Cybersecurity Awareness Month and Baylor University proudly reaffirms its commitment as a champion for this national initiative. As part of the celebration, Baylor Information Technology Services is launching an awareness campaign that encourages everyone to "be real" about cybersecurity.

Microsoft 365 Introduces New 3-Hour App Timeout Feature

Beginning Tuesday, September 26, 2023, Microsoft 365 users will experience a very minor change when using Word, Excel, PowerPoint, and other Microsoft apps in a web-browser environment.

Baylor University Launches Comprehensive Cybersecurity Research and Training Hub to Address Research, Training and Workforce Needs

Central Texas Cyber Range, a $3.5 million partnership between Baylor University and McLennan Community College, is designed to address current and future cybersecurity needs

Warning: Microsoft Teams-Based Malware and Phishing Attacks

Cybersecurity experts warn that an exploit discovered in Microsoft Teams allows external users to send files and join Teams Chat conversations, creating the possibility for phishing style cyberattacks. BaylorITS encourages everyone in the Baylor community to be #BearAware by applying the same scrutiny to Teams messages as to "phishy" email or text messages.