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Baylor BU HelpDesk+ Hardware Installation
  • Technology Purchasing
  • Installation
    • Workstation Configuration Guidelines
    • Redeployment of Computer Equipment
    • Disposition of Computer Equipment
    • Disposition and Certification Guidelines
  • Repair
  • Printing

Installation

All institutional technology purchases are received by Baylor's Installation Services team. Once the equipment is prepared according to university specifications, a member of the Installation Services team schedules an appointment to professionally install the new computer, printer, or peripheral.

Installs

Installation of new equipment during the months of April through November takes approximately 5 weeks (25 working days) from the time the order is placed with our approved vendors until the installation appointment is scheduled. From December through March, the approximate wait time is 4 weeks (20 working days). Due to the current global chip shortage and supply chain issues resulting from the COVID-19 pandemic, orders from our vendors are taking substantially longer to fulfill. We ask for your patience during this very challenging season that is impacting everyone.

Redeployment

Under specific guidelines and procedures managed by Baylor ITS, computers and other equipment may be "redeployed" within a department or within another area of the university. Read the guidelines governing redeployment below.

Disposition

Once a computer, printer, or other computing device cycles out of support, the department is notified and encouraged to replace the device. As part of the replacement process, Installation Services removes the equipment and moves it through Baylor's disposition processes.

To learn more about the guidelines and procedures Baylor ITS follows in the preparation and disposition of technology equipment, please review the following pages.

Workstation Configuration Guidelines
Baylor ITS installs and supports a standard operating system and application configuration that is imaged onto each university-owned workstation.
Redeployment of Computer Equipment
A department is allowed one computer move from one employee to another employee or student employee within that department.
Disposition of Computer Equipment
Hardware no longer supported or needed must be returned to Baylor ITS for proper disposition.
Disposition and Certification Guidelines
Departments will submit a Certification Form verifying their technology equipment inventory once a year during the capital budget planning process.

HelpDesk+

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Baylor BU HelpDesk+ Hardware Installation
  • About
  • Equipment Checkout & Spaces
    Back
    • HelpDesk+ Loan Policy
  • Software
  • Hardware
    Back
    • Technology Purchasing
      Back
      • Technology Purchasing Guidelines
      • Run Inventory Reports
      • Hardware Replacement Schedule
      • Budget Estimating Tool
      • Standard Hardware & Categories
      • Request for Purchase of Non-Standard Technology
      • Mobile Devices and Data Plans
      • Technology Purchasing Lookup
      • Lost Equipment Report
    • Installation
      Back
      • Workstation Configuration Guidelines
      • Redeployment of Computer Equipment
      • Disposition of Computer Equipment
      • Disposition and Certification Guidelines
    • Repair
    • Printing
  • Network & Phone
    Back
    • AirBear Wireless Network
      Back
      • Mac OS Setup Instructions
      • Windows Setup Instructions
      • Gaming System or Other Wireless Device
      • Apple iOS Setup Instructions
      • Android Setup Instructions
    • BU-GUEST: Wireless Access for Campus Visitors
    • Eduroam
    • Microsoft Teams Calls
    • Request a New Phone Line
    • Campus Cable Television
    • Move Packet
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