Hardware Replacement Schedule

The information below should be considered a general guideline for budget planning for 2024-2025. Computers in good working order may remain in production beyond the recommended replacement cycle, however, funds should be reserved in case replacement becomes necessary.

Category 1 (Primary) Desktop and Notebook Computers
Four-Year Replacement Cycle

• Level D: Replace in 2024 - 2025
  All computer equipment with an IT ID support tag number starting with "21".
• Level C: Replace in 2025 - 2026
  All computer equipment with an IT ID support tag number starting with "22".
• Level B: Replace in 2026 - 2027
  All computer equipment with an IT ID support tag number starting with "23".
• Level A: Replace in 2027 - 2028
  All desktop and notebook computer equipment with an IT ID support tag number starting with "24".

Categories 2 - 8 Desktop and Notebook Computers
Five-Year Replacement Cycle

• Level E: Replace in 2024 - 2025
  All computer equipment with an IT ID support tag number starting with "20".
• Level D: Replace in 2025 - 2026
  All computer equipment with an IT ID support tag number starting with "21".
• Level C: Replace in 2026 - 2027
  All computer equipment with an IT ID support tag number starting with "22".
• Level B: Replace in 2027 - 2028
  All computer equipment with an IT ID support tag number starting with "23".
• Level A: Replace in 2028 – 2029
  All desktop and notebook computer equipment with an IT ID support tag number starting with "24".

Printers
Eight-Year Replacement Cycle
Replace all printers with an IT ID support tag starting with “17" or lower.
Please note: All HP 4700 or older color printers and all HP 4250 or older black and white printers must be removed from the network due to security vulnerabilities.

Tablet Replacement Cycle
Replacement is recommended when the unit no longer supports the current iOS. The Ivanti reports reflect the support status. Any units with "NS" will be considered non-supported.
Please note that Windows-based tablets are considered notebook computers.

Hardware Services Guidelines
All Baylor standards that are recommended by ITS will be provided full support from the ITS repair shop. Spare parts and employee certifications for these products are maintained by ITS. The list of standard equipment is reviewed and updated as needed throughout the fiscal year.

If your department is approved for a non-standard purchase, a warranty will be required if the equipment purchased cannot be serviced by the ITS-certified staff. In these situations, the department will be required to contact the vendor directly to schedule any maintenance or repair services.