HelpDesk+ Loan Policy

RESERVATION TERMS - Please follow all email notices and the terms of your online reservation agreement.
All reservations start and end at the specified times listed in your online reservation agreement. Items will only be checked out to the reservation holder. Reservations may not be extended to preserve other patron reservations and may be cancelled for no-shows. All resources must be returned directly to HelpDesk+ staff and patrons must notify desk staff at conclusion of space reservations. It is your responsibility to know open hours. Patrons with overdue equipment will have their checkout and PawPrints privileges suspended, until any and all equipment is returned and verified to be in working order. Abuse of or failure to follow the reservation terms will result in lost privileges.

OVERDUE FEES - fees apply for equipment not returned by the due date.
The HelpDesk+ staff may place a registration hold and a transcript hold on the patron’s account whenever any equipment is not returned by the due date as per university policy (Right to Withhold Transcripts and/or Block Registration). You will incur a fee for each calendar day equipment is kept past the due date. Daily fees are $10 for major items, $5 for peripherals and adapters, and $1 for all other accessories. Patrons with fees over $25 will have their privileges suspended, until any and all fees are paid. Regardless of any fees, all items must be returned. [NOTES: one week following the due date, you will incur additional charges for unreturned items. Faculty & Staff may have an alternative fee process.]

DAMAGE FEES - you will be charged for damages you cause.
Patrons of this program will be held responsible for any operational or cosmetic damages that occur to our equipment or spaces during your use. A minimum of $50 will be charged for new damages caused to major equipment or spaces.

THEFT & LOSS - you are responsible for items in your care.
Patrons will be held responsible, up to replacement cost plus expenses, for the theft or loss of any equipment checked out to them. HelpDesk+ equipment in a patron's care should never be left unattended. This includes leaving equipment at HelpDesk+ while unattended. Patrons must keep track of all equipment checked out in their name.

BAYLOR UNIVERSITY ITS GUIDELINES AND POLICIES APPLY TO HELPDESK+ RESERVATION EQUIPMENT AND SPACES.

[updated 2022-02-01]