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Baylor BU HelpDesk+ Hardware Technology Purchasing Mobile Devices and Data Plans
  • Technology Purchasing
    • Technology Purchasing Guidelines
    • Run Inventory Reports
    • Hardware Replacement Schedule
    • Budget Estimating Tool
    • Standard Hardware & Categories
    • Request for Purchase of Non-Standard Technology
    • Mobile Devices and Data Plans
    • Technology Purchasing Lookup
    • Lost Equipment Report
  • Installation
  • Repair
  • Printing

Mobile Devices and Data Plans

Please Note: As of January 2022 all new phone purchases require two years of service before replacement. If a line is canceled or a phone needs to be replaced prior to the completion of the two year commitment, the department will be charged the outstanding balance on the phone.

Cellular devices and data plans needed for business purposes are available for purchase for faculty and staff. Most iPads are purchased with WiFi only; however, cellular service can be added if needed for business purposes. The recommended vendor is Verizon for smartphones and iPads with cellular service. iPads using WiFi only should be purchased through normal departmental processes directly from Apple. Departmental cell phones and data plans for all mobile devices are billed directly to departments.

The provision of a cell phone will be primarily for noncompensatory business reasons if there are substantial reasons relating to the employer’s business for providing the employee with a cell phone. A noncompensatory business reason is the employer’s need to contact such employee at all times for work related emergencies or for other legitimate business reasons. A cell phone simply provided to promote good will of an employee, to attract a prospective employee or as a means of furnishing additional compensation is not provided for noncompensatory business reasons.

ITS will be glad to assist you in ordering a device and setting up all cellular services needed for the device, including data plans when traveling internationally. If you have questions about services or what device to purchase, please contact ITS Cellular Services by phone at (254) 710-2811 or email at cell_services@baylor.edu.

Requesting a new or replacement mobile device or data plan requires the approval of your department or budget head. You will need the approver information before you fill out the Mobile Device Request Form below.

  • Complete a Mobile Device Request Form
  • Verizon Pricing
  • AT&T Pricing
  • Request for International Travel Form
  • Request for Non-Standard Mobile Device
1. Am I eligible for an upgrade?

The required amount of time is 24 months from purchase date of last device, to be eligible for an upgrade. The upgrade cost must be less than $400.

2. Can I change carriers?

You will need to stay with your same carrier unless you have a business reason to change.

3. What do I need to do before picking up my new phone?

For iPhones, you will need to perform a backup of your current iPhone by following these instructions.

For Androids, the Cell Services office will send you an email with instructions on how to transfer the data.

4. How soon can I expect my new cell phone?

Due to limited resources, once Baylor receives your new cell phone, you can expect to be contacted within 5 business days to schedule your installation appointment.

5. New Can I order an iPhone 13 Pro/Pro Max?

Currently, the iPhone 13 Pro/Pro Max is not authorized for purchase with university funds. If you have a business reason for needing the iPhone 13 Pro/Pro Max, you may submit a Non-Standard Cell Phone Request Form.

6. New Can I personally pay the difference for a phone that is not on the approved list? (Example iPhone 13 Pro)

No, cell phones are university-owned devices, not personal devices.

 

7. Can the Apple Watch monthly service be added to my Baylor iPhone account?

No, Since Baylor is a corporate account, the cellular service for the Apple Watch is not available.

8. How do I order/upgrade a cell phone or smart phone for an employee?

Please submit the Request Form located on the Cellular Devices and Data Plans web page. First, you will need to know the approver's name and your departmental account number. The approver is the person who is in charge of the technology purchases for your department. It may be the department or budget head for your division.

9. What is the cost of ownership?

The cost includes the one-time purchase price for a new or replacement device, plus the recurring monthly charges for the services used on the device. If you are adding a data plan for an iPad, there is a recurring monthly charge. All charges go directly to the department to process payment. Since the cost of the device varies with the model and memory size that you are requesting, email Cell_Services@baylor.edu to get the exact cost and ongoing monthly charges before ordering your device or plan. All charges go to Telephone Expense 93830. All new phone purchases require two years of service before replacement. If a line is canceled or a phone needs to be replaced prior to the completion of the two-year commitment, the department will be charged the outstanding balance on the phone.

10. Can I get a cover or other accessories when ordering a new or replaced device?

Accessories are charged separately. The department determines who will pay for the cost of the accessories. ITS does get discounts for accessories that will be passed on to the purchaser.

11. What support does ITS provide for mobile devices?

ITS will provide software support. Services include activation (personally-owned devices excluded), setting preferences, and troubleshooting for non-functioning mobile devices for all faculty and staff.

12. Can I keep my current number when ordering a new device?

Generally the University discourages employees from keeping their personal number; however, for special circumstances, please contact Cell Services at ext. 2811 or email Cell_Services@baylor.edu.

13. Is there a discount offered to Baylor employees for purchasing personally owned cell plans?

Discounts for cellular plans are available for personal use to faculty/staff under the vendor agreements with Verizon and AT&T. Visit this page on the Baylor HR Benefits site for more information.

14. How do I get a cracked screen repaired?

Unless covered under warranty, no service is provided for cell phones or smart phones, including cracked screens. You must contact a third party vendor.

15. Who covers the cost of a repairing a cracked or broken screen or lost device?

Unless covered under warranty, all physical damage will be the responsibility of the department to cover the cost of repairing or replacing the device. Check with your department to see if reimbursement will be required.

16. Do I have to use a passcode on my mobile device?

Yes, a secure passcode will be required on all university-owned mobile devices.

17. What do I do if I lose my device?

Any lost device must be reported immediately to ITS. Send an email to lostdevice@baylor.edu. This email goes directly to an ITS technician who will make contact before any action is taken. Include in the body of the email, information as to how and when contacts should be made since the Baylor device will not be an option.

18. Can a used device be redeployed?

Yes. When leaving a department or the university, all Baylor-owned mobile devices must be returned to ITS so that data can be wiped from the device. At the department's request, they can be redeployed. However in rare circumstances, a device may have to be turned into ITS and not set up for a new user.

19. I will be traveling internationally, is there anything I need to do with my cell phone service?

Yes. Most of the Baylor-owned cell phones will only cover nationwide calls. Please contact cell_services@baylor.edu for more information on international travel plan options.
If you do not have a Baylor-owned phone but will be traveling for Baylor you would need to contact your cell phone provider to add the service to your account for international calls.

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Baylor BU HelpDesk+ Hardware Technology Purchasing Mobile Devices and Data Plans
  • About
  • Equipment Checkout & Spaces
    Back
    • HelpDesk+ Loan Policy
  • Software
  • Hardware
    Back
    • Technology Purchasing
      Back
      • Technology Purchasing Guidelines
      • Run Inventory Reports
      • Hardware Replacement Schedule
      • Budget Estimating Tool
      • Standard Hardware & Categories
      • Request for Purchase of Non-Standard Technology
      • Mobile Devices and Data Plans
      • Technology Purchasing Lookup
      • Lost Equipment Report
    • Installation
      Back
      • Workstation Configuration Guidelines
      • Redeployment of Computer Equipment
      • Disposition of Computer Equipment
      • Disposition and Certification Guidelines
    • Repair
    • Printing
  • Network & Phone
    Back
    • AirBear Wireless Network
      Back
      • Mac OS Setup Instructions
      • Windows Setup Instructions
      • Gaming System or Other Wireless Device
      • Apple iOS Setup Instructions
      • Android Setup Instructions
    • BU-GUEST: Wireless Access for Campus Visitors
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