Mobile Devices and Data Plans

The required amount of time is 24 months from purchase date of last device, to be eligible for an upgrade. The upgrade cost must be less than $400.

You will need to stay with your same carrier unless you have a business reason to change.

For iPhones, you will need to perform a backup of your current iPhone by following these instructions.

For Androids, the Cell Services office will send you an email with instructions on how to transfer the data.

Due to limited resources, once Baylor receives your new cell phone, you can expect to be contacted within 5 business days to schedule your installation appointment.

Currently, the iPhone 13 Pro/Pro Max is not authorized for purchase with university funds. If you have a business reason for needing the iPhone 13 Pro/Pro Max, you may submit a Non-Standard Cell Phone Request Form.

No, cell phones are university-owned devices, not personal devices.

No, Since Baylor is a corporate account, the cellular service for the Apple Watch is not available.

Please submit the Request Form located on the Cellular Devices and Data Plans web page. First, you will need to know the approver's name and your departmental account number. The approver is the person who is in charge of the technology purchases for your department. It may be the department or budget head for your division.

The cost includes the one-time purchase price for a new or replacement device, plus the recurring monthly charges for the services used on the device. If you are adding a data plan for an iPad, there is a recurring monthly charge. All charges go directly to the department to process payment. Since the cost of the device varies with the model and memory size that you are requesting, email Cell_Services@baylor.edu to get the exact cost and ongoing monthly charges before ordering your device or plan. All charges go to Telephone Expense 93830. All new phone purchases require two years of service before replacement. If a line is canceled or a phone needs to be replaced prior to the completion of the two-year commitment, the department will be charged the outstanding balance on the phone.

Accessories are charged separately. The department determines who will pay for the cost of the accessories. ITS does get discounts for accessories that will be passed on to the purchaser.

ITS will provide software support. Services include activation (personally-owned devices excluded), setting preferences, and troubleshooting for non-functioning mobile devices for all faculty and staff.

Generally the University discourages employees from keeping their personal number; however, for special circumstances, please contact Cell Services at ext. 2811 or email Cell_Services@baylor.edu.

Discounts for cellular plans are available for personal use to faculty/staff under the vendor agreements with Verizon and AT&T. Please send an email to Cell_Services@baylor.edu for more information.

Unless covered under warranty, no service is provided for cell phones or smart phones, including cracked screens. You must contact a third party vendor.

Unless covered under warranty, all physical damage will be the responsibility of the department to cover the cost of repairing or replacing the device. Check with your department to see if reimbursement will be required.

Yes, a secure passcode will be required on all university-owned mobile devices.

Any lost device must be reported immediately to ITS. Send an email to lostdevice@baylor.edu. This email goes directly to an ITS technician who will make contact before any action is taken. Include in the body of the email, information as to how and when contacts should be made since the Baylor device will not be an option.

Yes. When leaving a department or the university, all Baylor-owned mobile devices must be returned to ITS so that data can be wiped from the device. At the department's request, they can be redeployed. However in rare circumstances, a device may have to be turned into ITS and not set up for a new user.

Yes. Baylor-owned cell phones will only cover nationwide calls. Please submit the Request for International Travel Form for approval through your department.  Once approved, the International Calling Day Pass will be added to your line.  The cost is $10 a day and provides unlimited calling, text, and 2GB of data, which resets each session.

A 24-hour Day Pass session starts automatically when you use your phone in a Day Pass country (e.g., make or answer a phone call, send a text, or use data). You're only charged for the days that you use your device in the Day Pass country.

Note:

• You must turn on cellular data or data roaming when you go to the Day Pass country.  Go to Settings, Cellular, and turn on Data Roaming. 
• When cellular data or data roaming is turned on, a Day Pass session can be started by background data, including:
• App content refreshing (e.g., Weather apps, Fitness Tracker)
• Syncing (e.g., email)
• Device or app software updates
• To reduce cost, on days you don't need calling and data turn off cellular service and use only Wi-Fi

2 hours after the session starts, the cellular service carrier will send you a text letting you know when your 24-hour Day Pass session ends. Using your device after that session starts a new session.  You will receive multiple text messages, including when the session will expire.  This does not mean Day Pass has been removed from your account, only indicating the session expired.

If you experience any issues with your services, please restart your phone.

Any issues with service, call the International Support Team to get help while traveling:

• Verizon: Dial 611 from a VZ Phone or +1-908-559-4899.
• AT&T: +1-314-925-6925.

Though Verizon and AT&T coordinate with carriers in other countries to provide cellular service, coverage is not guaranteed and may be limited in some regions.