News

A Christmas thank you message from Baylor ITS to the Baylor community.

On Tuesday, November 8, the HelpDesk+ online experience made the move to Baylor’s new Drupal environment. HelpDesk+ looks the same with a few small user interface differences, enhanced accessibility, and a better experience for mobile users. As you experience the site, you may encounter some issues. Please contact helpdesk@baylor.edu to report anything that is not working properly. We hope that you enjoy this refreshed HelpDesk+ experience.

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.

This past weekend the Baylor community experienced a series of email phishing attacks. DUO two-factor authentication provides a barrier of protection for the university against phishing attacks and other outside access to Baylor information systems. Only approve DUO pushes, phone calls, and use tokens that you know you have requested, and report emails that appear "phishy" to abuse@baylor.edu.

While some faculty members said they have experienced difficulties following the transition from traditional landlines to the Microsoft Teams Call platform last semester, Jon Allen, chief information officer and chief information security officer, said via email the vast majority of feedback he has received has been positive.

After an extensive period of testing, Baylor ITS approved the latest edition of Apple's Monterey operating system (12.2) for use on Baylor-owned devices.

Baylor has contracted with StatusHub to provide 24/7 real-time information about the status of its technology systems. Everyone in the Baylor community and beyond can visit systemstatus.baylor.edu today to see the current status of AirBear, Canvas, Ignite, BearWeb, Duo, Microsoft 365, and much more.

This week Microsoft released a series of system patches as part of its regular "Update Tuesday." One of these patches addresses a very serious vulnerability (CVE-2022-21907) that allows attackers to target networked computers and execute code on the system without requiring any permissions.

On December 7, 2021, and again this morning, issues within the Amazon Web Services (AWS) server eco-system disrupted some of Baylor's technology resources.

"Mother of the Internet" Radia Perlman will speak on the campus of Baylor University on Wednesday, December 8, at 9 a.m. on the fifth floor of the Cashion Academic Center (Room 506). The lecture is presented by the School of Computer Science and Engineering and Baylor Information Technology Services, and is open to all Baylor faculty and students. Those interested in attending should email Candace_ditsch@baylor.edu. Breakfast is provided.

Baylor Information Technology Services launched a new website today, built on the university's new Drupal framework. The new online experience, available at its.web.baylor.edu, highlights the people and collaborative partnerships that drive technologies to empower the university in its mission.

Tonight at 9:00 p.m. CST, the Baylor website (baylor.edu) will undergo maintenance and all baylor.edu-based web resources will be offline. Off-campus visitors to baylor.edu will receive a maintenance message featuring links to important campus resources that are hosted beyond Baylor's web domain. However, students, faculty, and staff using AirBear or the Baylor campus wired network will receive an error page.

As Baylor makes the moves to Microsoft Teams Calls between now and the end of December, Baylor ITS is offering two virtual information sessions to introduce our community to the Teams Calls platform.