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Baylor BU HelpDesk+ News News
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The Next Spring iPad Workshop featuring FreeForm!
March 11, 2025
Apple Spring Workshop March 27

BaylorITS presents a series of Apple Workshops this spring for students, staff, and faculty where you can earn badges toward an Apple micro-credential and enhance productivity using iPad.

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Enhance Your Productivity With Box Spring Training Sessions
March 11, 2025
Box Spring Training Sessions

Back by popular demand! BaylorITS and Box present another session of Box Essentials Training along with a new Advanced Box Skills course!

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NSF ACCESS Program Enhances Baylor Research
February 13, 2025
NSF ACCESS News Story

BaylorITS Research Technology encourages researchers, educators, and students to leverage the National Science Foundation’s Advanced Cyberinfrastructure Coordination Ecosystem: Services & Support (ACCESS) program. NSF ACCESS coordinates access to advanced computing systems and services ranging from supercomputers, data storage, scientific applications, expert training, and workshops at no cost.

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National Cybersecurity Alliance Data Privacy Week Calls for Data Diligence
January 27, 2025
Data Privacy Week Logo

Data Privacy Week is an annual expanded effort from Data Privacy Day -- taking place from January 27 - 31, 2025. The goal of Data Privacy Week is to spread awareness about online privacy among individuals and organizations. 

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New ITS Research Technology Site Connects Researchers with Resources
December 11, 2024
Baylor Researchers in the Lab

The BaylorITS Research Technology team proudly announces the launch of a new area of the BaylorITS website dedicated to guiding researchers to technology resources essential to research, especially grant-funded research. Research Technology connects researchers to consultants, software, services, guides, and additional resources designed to empower R1-level research across the university.

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Unlock Your Potential: Join Baylor’s Apple Workshop Series Session for iPad Mastery!
November 14, 2024
Start your Apple Education Journey with IPad

BaylorITS presents an Apple Workshop, “Start Your Education Learning Journey with iPad” on November 20, 2024, at 11:30 a.m. and 1:00 p.m. that offers students, faculty, and staff the opportunity to earn the first badge toward an Apple Teacher micro-certification while enhancing their productivity with iPad. 

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Get to Know Box With Essentials Training
October 31, 2024
Box Essentials News Header

On Wednesday, November 13, and Tuesday, November 19, 2024, BaylorITS will offer two virtual Box Essentials training sessions to help Baylor faculty, staff, and students quickly and easily integrate Box into their everyday workflow.

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Apple Workshop Explores New iPadOS 18 Features
October 14, 2024
Apple Workshops Ad

Apple representatives invite you to an iPad workshop on Thursday, October 24, 2024, in the Schumacher Flex Commons on the main floor of Moody Memorial Library at 11:30 a.m. and 1:00 p.m. Bring your iPad to follow along and ask questions!

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AI Week Highlights Possibilities, Limitations of Generative Artificial Intelligence
October 10, 2024
AI Week Banner Ad

The Office of the Provost and the School of Engineering and Computer Science at Baylor University proudly present AI Week from October 14-16, 2024.

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ITS Encourages Baylor Community to “Please, Please, Please” Stay BearAware
October 1, 2024
Use Secure Passwords

During October’s National Cybersecurity Awareness Month, Baylor Information Technology Services reminds students, faculty, and staff to stay BearAware by following cybersecurity best practices. This year’s pop princess-powered BearAware campaign includes encouragements to “really, really, really wanna” use two-factor authentication, “please, please, please” keep software up to date, and more. Cybersecurity training will be required for Baylor faculty and staff, BaylorITS will enhance password security, and the School of Engineering and Computer Science will host several cybersecurity events.

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Internet Routing Issue Disrupts Baylor Network
August 20, 2024
Internet News Header

On Monday afternoon, the Baylor network experienced a disruption focused on Microsoft and Google-based resources. As of 9:30 a.m. on Tuesday, August 20, all network services were restored.

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Baylor University Largely Unaffected by Crowdstrike Update
July 19, 2024
Wavy Dotted Pattern Image

A security update deployed to client systems by the cybersecurity company Crowdstrike has not significantly affected Baylor University operations or systems, but some of the university's third-party vendors have been impacted.

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Karla Smith to Succeed Ralph Sherman as Business Officer
April 25, 2024
Karla Garrett Smith Header

Karla Garrett Smith, CPA, director of Payment Services at Baylor University, will succeed Ralph Sherman as the Business Officer for Information Technology Services, University Libraries, Mayborn Museum, and Baylor University Press on May 1. Sherman will retire from Baylor after 22 years of service with the university.

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REDCap Enhances Baylor’s Research Technology Infrastructure
February 7, 2024
REDCap Logo

Baylor has joined the REDCap Consortium to enhance access to research technology tools available to Baylor University researchers. REDCap, which is short for Research Electronic Data Capture, is a secure web application for building and managing advanced online surveys and databases that supports online and offline data capture for research studies and operations. Baylor researchers can access REDCap on a fee-for-service usage basis.

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Baylor ITS and DPS Enhance Access with New “Tap and Go” Baylor Digital ID
January 8, 2024
Baylor Digital ID Campaign Image

On January 7, BaylorITS and the Baylor Department of Public Safety launched the new Baylor Digital ID that enables students living in Baylor’s on-campus residential halls to unlock their rooms, enter dining halls, make retail dining purchases, check out library materials, and access other campus services with the tap of a personal mobile device.

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Microsoft Introduces the New Microsoft Teams
January 3, 2024
New Microsoft Teams Image

On January 3, BaylorITS will make the New Microsoft Teams available to students, faculty, and staff. The New Teams is twice as fast, uses 50% fewer resources, has a more polished and responsive interface, is smarter, and more flexible. On February 20, New Teams became the default for all Teams users at Baylor. Classic Teams is still available at the flip of a switch, but Microsoft will force all users to New Teams prior to March 31, 2024.

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Baylor Faculty & Staff Granted Access to Preview Microsoft’s Bing Chat
November 10, 2023
Bing Chat Enterprise Screenshot

Baylor University Information Technology Services invites all faculty and staff to explore the new Bing Chat Enterprise service, which is powered by Microsoft and most easily accessible using Microsoft’s Edge web browser.

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BaylorITS Encourages Everyone to “Be Real” about Cybersecurity
September 30, 2023
2023 BearAware Ad

This October marks the 20th year of Cybersecurity Awareness Month and Baylor University proudly reaffirms its commitment as a champion for this national initiative. As part of the celebration, Baylor Information Technology Services is launching an awareness campaign that encourages everyone to "be real" about cybersecurity.

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Microsoft 365 Introduces New 3-Hour App Timeout Feature
September 26, 2023
Apps Header for Microsoft 365

Beginning Tuesday, September 26, 2023, Microsoft 365 users will experience a very minor change when using Word, Excel, PowerPoint, and other Microsoft apps in a web-browser environment.

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Baylor University Launches Comprehensive Cybersecurity Research and Training Hub to Address Research, Training and Workforce Needs
September 7, 2023
Cyber Range Ribbon Cutting

Central Texas Cyber Range, a $3.5 million partnership between Baylor University and McLennan Community College, is designed to address current and future cybersecurity needs

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Warning: Microsoft Teams-Based Malware and Phishing Attacks
July 10, 2023
Image of Microsoft Teams tiles

Cybersecurity experts warn that an exploit discovered in Microsoft Teams allows external users to send files and join Teams Chat conversations, creating the possibility for phishing style cyberattacks. BaylorITS encourages everyone in the Baylor community to be #BearAware by applying the same scrutiny to Teams messages as to "phishy" email or text messages.

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Baylor ITS Welcomes Dr. Joshua Kissee as Assistant Vice President for Research Technology
June 22, 2023
Photo of Dr. Joshua Kissee

On July 3, 2023, Dr. Joshua Kissee will begin with Baylor Information Technology Services in the newly created role of Assistant Vice President for Research Technology.

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Thank You and Merry Christmas from Baylor ITS
December 19, 2022
Merry Christmas from Baylor ITS

A Christmas thank you message from Baylor ITS to the Baylor community.

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Thank You and Merry Christmas from Baylor ITS
December 6, 2022
Merry Christmas from Baylor ITS

A Christmas thank you message from Baylor ITS to the Baylor community.

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HelpDesk+: Same Resources, New Platform
November 10, 2022
The HelpDesk+ Logo

On Tuesday, November 8, the HelpDesk+ online experience made the move to Baylor’s new Drupal environment. HelpDesk+ looks the same with a few small user interface differences, enhanced accessibility, and a better experience for mobile users. As you experience the site, you may encounter some issues. We hope that you enjoy this refreshed HelpDesk+ experience.

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Duo Verified Push Brings Enhanced Security, New Look
November 10, 2022
Duo New Look and Verified Push

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

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Duo Verified Push Brings Enhanced Security, New Look
November 10, 2022
Duo Verified Push Brings Enhanced Security, New Look

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

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Allen Among Several Named IT Executive of the Year
November 2, 2022
A picture of Jon Allen, Baylor CIO and CISO

Jon Allen, chief information officer and chief information security officer at Baylor University, has been honored by the inaugural EdScoop 50 Awards as one of select higher education executives named IT Executive of the Year. The award honors "the most influential people in the higher education technology community, along with the most innovative projects that make a positive impact across universities."

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Webex and BigBlueButton Access Ending Soon
March 31, 2022
Woman in a Videoconference

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

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Webex and BigBlueButton Access Ending Soon
March 31, 2022

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

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Global Phishing Attacks Reach New Heights in 2021
March 29, 2022
Phishing Graph 2021

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.

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Global Phishing Attacks Reach New Heights in 2021
March 29, 2022

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.

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BearAware Alert: Phishing
February 15, 2022
BearAware Alert

This past weekend the Baylor community experienced a series of email phishing attacks. DUO two-factor authentication provides a barrier of protection for the university against phishing attacks and other outside access to Baylor information systems. Only approve DUO pushes, phone calls, and use tokens that you know you have requested, and report emails that appear "phishy"

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#BearAware Alert: Phishing
February 15, 2022

This past weekend the Baylor community experienced a series of email phishing attacks. DUO two-factor authentication provides a barrier of protection for the university against phishing attacks and other outside access to Baylor information systems. Only approve DUO pushes, phone calls, and use tokens that you know you have requested, and report emails that appear "phishy."

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Majority of faculty respond positively in transition from phones to Microsoft Teams [Baylor Lariat]
February 11, 2022
Teams Screen Shot

While some faculty members said they have experienced difficulties following the transition from traditional landlines to the Microsoft Teams Call platform last semester, Jon Allen, chief information officer and chief information security officer, said via email the vast majority of feedback he has received has been positive.

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Majority of faculty respond positively in transition from phones to Microsoft Teams
February 11, 2022

While some faculty members said they have experienced difficulties following the transition from traditional landlines to the Microsoft Teams Call platform last semester, Jon Allen, chief information officer and chief information security officer, said via email the vast majority of feedback he has received has been positive.

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Baylor ITS Approves MacOS Monterey (12.2) for Use
February 8, 2022
MacOS Monterey

After an extensive period of testing, Baylor ITS approved the latest edition of Apple's Monterey operating system (12.2) for use on Baylor-owned devices.

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Baylor ITS Approves MacOS Monterey (12.2) for Use
February 8, 2022

After an extensive period of testing, Baylor ITS approved the latest edition of Apple's Monterey operating system (12.2) for use on Baylor-owned devices.

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BaylorITS Launches New Online System Status Dashboard
February 1, 2022
System Status GIF

Baylor has contracted with StatusHub to provide 24/7 real-time information about the status of its technology systems. Everyone in the Baylor community and beyond can visit systemstatus.baylor.edu today to see the current status of AirBear, Canvas, Ignite, BearWeb, Duo, Microsoft 365, and much more.

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Baylor ITS Launches New Online System Status Dashboard
February 1, 2022

Baylor has contracted with StatusHub to provide 24/7 real-time information about the status of its technology systems. Everyone in the Baylor community and beyond can visit systemstatus.baylor.edu today to see the current status of AirBear, Canvas, Ignite, BearWeb, Duo, Microsoft 365, and much more.

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Microsoft Update Addresses Zero-Day Exploits
January 14, 2022
Code on Screen

This week Microsoft released a series of system patches as part of its regular "Update Tuesday." One of these patches addresses a very serious vulnerability (CVE-2022-21907) that allows attackers to target networked computers and execute code on the system without requiring any permissions.

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Microsoft Update Addresses Zero-Day Exploits
January 14, 2022

This week Microsoft released a series of system patches as part of its regular "Update Tuesday." One of these patches addresses a very serious vulnerability (CVE-2022-21907) that allows attackers to target networked computers and execute code on the system without requiring any permissions.

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Baylor Systems Impacted by Amazon Web Services (AWS) Issues
December 15, 2021
Attendees at Amazon.com Inc annual cloud computing conference walk past the Amazon Web Services logo in Las Vegas, Nevada, U.S., November 30, 2017. Courtesy of REUTERS/Salvador Rodriguez.

On December 7, 2021, and again this morning, issues within the Amazon Web Services (AWS) server eco-system disrupted some of Baylor's technology resources.

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Baylor Systems Impacted by Amazon Web Services (AWS) Issues
December 15, 2021

On December 7, 2021, and again this morning, issues within the Amazon Web Services (AWS) server eco-system disrupted some of Baylor's technology resources.

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Internet Pioneer Radia Perlman to Speak at Baylor
November 16, 2021
Radia Perlman

"Mother of the Internet" Radia Perlman will speak on the campus of Baylor University on Wednesday, December 8, at 9 a.m. on the fifth floor of the Cashion Academic Center (Room 506). The lecture is presented by the School of Computer Science and Engineering and Baylor Information Technology Services, and is open to all Baylor faculty and students. 

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Internet Pioneer Radia Perlman to Speak at Baylor
November 16, 2021

"Mother of the Internet" Radia Perlman will speak on the campus of Baylor University on Wednesday, December 8, at 9 a.m. on the fifth floor of the Cashion Academic Center (Room 506). The lecture is presented by the School of Computer Science and Engineering and Baylor Information Technology Services, and is open to all Baylor faculty and students. Breakfast is provided.

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Baylor ITS Launches New Online Experience
November 11, 2021
Screenshot of new Baylor ITS online experience

Baylor Information Technology Services launched a new website today, built on the university's new Drupal framework. The new online experience, available at its.web.baylor.edu, highlights the people and collaborative partnerships that drive technologies to empower the university in its mission.

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Baylor ITS Launches New Online Experience
November 11, 2021

Baylor Information Technology Services launched a new website today, built on the university's new Drupal framework. The new online experience, available at its.web.baylor.edu, highlights the people and collaborative partnerships that drive technologies to empower the university in its mission.

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Baylor Website Maintenance to Impact Access to Online Resources
November 11, 2021

Tonight at 9:00 p.m. CST, the Baylor website (baylor.edu) will undergo maintenance and all baylor.edu-based web resources will be offline. Off-campus visitors to baylor.edu will receive a maintenance message featuring links to important campus resources that are hosted beyond Baylor's web domain. However, students, faculty, and staff using AirBear or the Baylor campus wired network will receive an error page.

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Baylor Makes the Move to Microsoft Teams Calls
November 2, 2021
Woman Engaged on a Microsoft Teams Call

Baylor is making an ambitious move to Microsoft Teams Calls between now and the end of December.

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Be #BearAware In and Out Of...The Office
October 31, 2021
A meme from The Office about Phishing

Even though National Cybersecurity Awareness Month is over, we should all continue to be #BearAware. Since 2007, Baylor ITS has been a champion for this nationwide effort. This year's public awareness campaign focuses on eight best practices that are encouraged within the Baylor community and among all technology users.

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Microsoft Teams Calls Information Sessions offered 10/26 and 10/29
October 22, 2021

As Baylor makes the moves to Microsoft Teams Calls between now and the end of December, Baylor ITS is offering two virtual information sessions to introduce our community to the Teams Calls platform.

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Baylor ITS Urges Caution In Response to Windows 11
October 13, 2021
A screenshot of Windows 11

On October 5, Microsoft officially released Windows 11 for download and installation. Baylor ITS is currently testing this next-generation Windows operating system to ensure that it is compatible with university systems and software.

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