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Baylor BU HelpDesk+ News News

News

Baylor University Launches Comprehensive Cybersecurity Research and Training Hub to Address Research, Training and Workforce Needs
September 7, 2023
Cyber Range Ribbon Cutting

Central Texas Cyber Range, a $3.5 million partnership between Baylor University and McLennan Community College, is designed to address current and future cybersecurity needs

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Warning: Microsoft Teams-Based Malware and Phishing Attacks
July 10, 2023
Image of Microsoft Teams tiles

Cybersecurity experts warn that an exploit discovered in Microsoft Teams allows external users to send files and join Teams Chat conversations, creating the possibility for phishing style cyberattacks. BaylorITS encourages everyone in the Baylor community to be #BearAware by applying the same scrutiny to Teams messages as to "phishy" email or text messages.

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Baylor ITS Welcomes Dr. Joshua Kissee as Assistant Vice President for Research Technology
June 22, 2023
Photo of Dr. Joshua Kissee

On July 3, 2023, Dr. Joshua Kissee will begin with Baylor Information Technology Services in the newly created role of Assistant Vice President for Research Technology.

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Thank You and Merry Christmas from Baylor ITS
December 19, 2022
Merry Christmas from Baylor ITS

A Christmas thank you message from Baylor ITS to the Baylor community.

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Thank You and Merry Christmas from Baylor ITS
December 6, 2022
Merry Christmas from Baylor ITS

A Christmas thank you message from Baylor ITS to the Baylor community.

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HelpDesk+: Same Resources, New Platform
November 10, 2022
The HelpDesk+ Logo

On Tuesday, November 8, the HelpDesk+ online experience made the move to Baylor’s new Drupal environment. HelpDesk+ looks the same with a few small user interface differences, enhanced accessibility, and a better experience for mobile users. As you experience the site, you may encounter some issues. Please contact helpdesk@baylor.edu to report anything that is not working properly. We hope that you enjoy this refreshed HelpDesk+ experience.

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Duo Verified Push Brings Enhanced Security, New Look
November 10, 2022
Duo New Look and Verified Push

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

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Duo Verified Push Brings Enhanced Security, New Look
November 10, 2022
Duo Verified Push Brings Enhanced Security, New Look

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

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Allen Among Several Named IT Executive of the Year
November 2, 2022
A picture of Jon Allen, Baylor CIO and CISO

Jon Allen, chief information officer and chief information security officer at Baylor University, has been honored by the inaugural EdScoop 50 Awards as one of select higher education executives named IT Executive of the Year. The award honors "the most influential people in the higher education technology community, along with the most innovative projects that make a positive impact across universities."

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Webex and BigBlueButton Access Ending Soon
March 31, 2022
Woman in a Videoconference

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

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Webex and BigBlueButton Access Ending Soon
March 31, 2022

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

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Global Phishing Attacks Reach New Heights in 2021
March 29, 2022
Phishing Graph 2021

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.

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Global Phishing Attacks Reach New Heights in 2021
March 29, 2022

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.

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BearAware Alert: Phishing
February 15, 2022
BearAware Alert

This past weekend the Baylor community experienced a series of email phishing attacks. DUO two-factor authentication provides a barrier of protection for the university against phishing attacks and other outside access to Baylor information systems. Only approve DUO pushes, phone calls, and use tokens that you know you have requested, and report emails that appear "phishy" to abuse@baylor.edu. 

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#BearAware Alert: Phishing
February 15, 2022

This past weekend the Baylor community experienced a series of email phishing attacks. DUO two-factor authentication provides a barrier of protection for the university against phishing attacks and other outside access to Baylor information systems. Only approve DUO pushes, phone calls, and use tokens that you know you have requested, and report emails that appear "phishy" to abuse@baylor.edu.

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Majority of faculty respond positively in transition from phones to Microsoft Teams [Baylor Lariat]
February 11, 2022
Teams Screen Shot

While some faculty members said they have experienced difficulties following the transition from traditional landlines to the Microsoft Teams Call platform last semester, Jon Allen, chief information officer and chief information security officer, said via email the vast majority of feedback he has received has been positive.

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Majority of faculty respond positively in transition from phones to Microsoft Teams
February 11, 2022

While some faculty members said they have experienced difficulties following the transition from traditional landlines to the Microsoft Teams Call platform last semester, Jon Allen, chief information officer and chief information security officer, said via email the vast majority of feedback he has received has been positive.

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Baylor ITS Approves MacOS Monterey (12.2) for Use
February 8, 2022
MacOS Monterey

After an extensive period of testing, Baylor ITS approved the latest edition of Apple's Monterey operating system (12.2) for use on Baylor-owned devices.

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Baylor ITS Approves MacOS Monterey (12.2) for Use
February 8, 2022

After an extensive period of testing, Baylor ITS approved the latest edition of Apple's Monterey operating system (12.2) for use on Baylor-owned devices.

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BaylorITS Launches New Online System Status Dashboard
February 1, 2022
System Status GIF

Baylor has contracted with StatusHub to provide 24/7 real-time information about the status of its technology systems. Everyone in the Baylor community and beyond can visit systemstatus.baylor.edu today to see the current status of AirBear, Canvas, Ignite, BearWeb, Duo, Microsoft 365, and much more.

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Baylor ITS Launches New Online System Status Dashboard
February 1, 2022

Baylor has contracted with StatusHub to provide 24/7 real-time information about the status of its technology systems. Everyone in the Baylor community and beyond can visit systemstatus.baylor.edu today to see the current status of AirBear, Canvas, Ignite, BearWeb, Duo, Microsoft 365, and much more.

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Microsoft Update Addresses Zero-Day Exploits
January 14, 2022
Code on Screen

This week Microsoft released a series of system patches as part of its regular "Update Tuesday." One of these patches addresses a very serious vulnerability (CVE-2022-21907) that allows attackers to target networked computers and execute code on the system without requiring any permissions.

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Microsoft Update Addresses Zero-Day Exploits
January 14, 2022

This week Microsoft released a series of system patches as part of its regular "Update Tuesday." One of these patches addresses a very serious vulnerability (CVE-2022-21907) that allows attackers to target networked computers and execute code on the system without requiring any permissions.

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Baylor Systems Impacted by Amazon Web Services (AWS) Issues
December 15, 2021
Attendees at Amazon.com Inc annual cloud computing conference walk past the Amazon Web Services logo in Las Vegas, Nevada, U.S., November 30, 2017. Courtesy of REUTERS/Salvador Rodriguez.

On December 7, 2021, and again this morning, issues within the Amazon Web Services (AWS) server eco-system disrupted some of Baylor's technology resources.

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Baylor Systems Impacted by Amazon Web Services (AWS) Issues
December 15, 2021

On December 7, 2021, and again this morning, issues within the Amazon Web Services (AWS) server eco-system disrupted some of Baylor's technology resources.

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Internet Pioneer Radia Perlman to Speak at Baylor
November 16, 2021
Radia Perlman

"Mother of the Internet" Radia Perlman will speak on the campus of Baylor University on Wednesday, December 8, at 9 a.m. on the fifth floor of the Cashion Academic Center (Room 506). The lecture is presented by the School of Computer Science and Engineering and Baylor Information Technology Services, and is open to all Baylor faculty and students. Those interested in attending should email Candace_ditsch@baylor.edu. Breakfast is provided.

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Internet Pioneer Radia Perlman to Speak at Baylor
November 16, 2021

"Mother of the Internet" Radia Perlman will speak on the campus of Baylor University on Wednesday, December 8, at 9 a.m. on the fifth floor of the Cashion Academic Center (Room 506). The lecture is presented by the School of Computer Science and Engineering and Baylor Information Technology Services, and is open to all Baylor faculty and students. Those interested in attending should email Candace_ditsch@baylor.edu. Breakfast is provided.

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Baylor ITS Launches New Online Experience
November 11, 2021
Screenshot of new Baylor ITS online experience

Baylor Information Technology Services launched a new website today, built on the university's new Drupal framework. The new online experience, available at its.web.baylor.edu, highlights the people and collaborative partnerships that drive technologies to empower the university in its mission.

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Baylor ITS Launches New Online Experience
November 11, 2021

Baylor Information Technology Services launched a new website today, built on the university's new Drupal framework. The new online experience, available at its.web.baylor.edu, highlights the people and collaborative partnerships that drive technologies to empower the university in its mission.

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Baylor Website Maintenance to Impact Access to Online Resources
November 11, 2021

Tonight at 9:00 p.m. CST, the Baylor website (baylor.edu) will undergo maintenance and all baylor.edu-based web resources will be offline. Off-campus visitors to baylor.edu will receive a maintenance message featuring links to important campus resources that are hosted beyond Baylor's web domain. However, students, faculty, and staff using AirBear or the Baylor campus wired network will receive an error page.

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Baylor Makes the Move to Microsoft Teams Calls
November 2, 2021
Woman Engaged on a Microsoft Teams Call

Baylor is making an ambitious move to Microsoft Teams Calls between now and the end of December.

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Be #BearAware In and Out Of...The Office
October 31, 2021
A meme from The Office about Phishing

Even though National Cybersecurity Awareness Month is over, we should all continue to be #BearAware. Since 2007, Baylor ITS has been a champion for this nationwide effort. This year's public awareness campaign focuses on eight best practices that are encouraged within the Baylor community and among all technology users.

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Microsoft Teams Calls Information Sessions offered 10/26 and 10/29
October 22, 2021

As Baylor makes the moves to Microsoft Teams Calls between now and the end of December, Baylor ITS is offering two virtual information sessions to introduce our community to the Teams Calls platform.

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Baylor ITS Urges Caution In Response to Windows 11
October 13, 2021
A screenshot of Windows 11

On October 5, Microsoft officially released Windows 11 for download and installation. Baylor ITS is currently testing this next-generation Windows operating system to ensure that it is compatible with university systems and software.

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