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Baylor BU HelpDesk+ Software Software List CrashPlan

CrashPlan

CrashPlan protects the security of Baylor's information resources by providing cloud-based backups and restorations of primary computers used by faculty and staff.

Availability

CrashPlan is installed on all university-issued primary computers for faculty and staff.

CrashPlan FAQ

1. What is CrashPlan?

CrashPlan is an application that backs up data on Baylor computers. It uses our BearID system along with DUO for authentication and meets our requirements for the protection of FERPA data.

2. What is backed up by default?

By default, everything in the home directory is backed up. This includes (but is not limited to) files on the Desktop or in the Documents folder. You can verify what is getting backed up from the CrashPlan app on your computer.

3. What types of data can be backed up in CrashPlan?

The Information Security department has a public Data Classification Guideline to help faculty and staff understand the sensitivity of the information they are using. The guideline is tiered such that information is classified by the most sensitive classification met.

Data Classification Guide: https://its.web.baylor.edu/security/data-classification-standards

Information that CrashPlan backs up can have a maximum classification of "Restricted". If you are unsure of the classification of your data, please contact the HelpDesk and you will be referred to the Information Security staff for guidance.

4. Can I add additional folders on my computer to the backup?

Yes, you can add these to the backup selection. Instructions here: CrashPlan: Changing the File Selection

5. Am I required to use CrashPlan for backup?

Yes, CrashPlan is a requirement for all Category 1 computers and is suggested for use on all Baylor-issued devices.

6. How do I restore a file?

Instructions for file restores can be found here: CrashPlan: Restoring Files. The CrashPlan console URL that you will need as you follow these instructions is https://console.us2.crashplan.com.

7. How can I check my computer's backup status?

You can check the status of your computer's backup by launching the Code42 app on your computer. CrashPlan offers continuous backups. This means that it is keeping track of files that change and backs up all changes every 15 minutes.

For any other computers, you can login to Baylor's CrashPlan portal at console.us2.crashplan.com

8. Is my data secure?

Baylor University's implementation of CrashPlan has several features to ensure confidentiality of backed-up data. All data is encrypted while in transit to the CrashPlan cloud. Data is also encrypted in storage in the CrashPlan cloud.

9. How can I protect myself from data loss?

Verify that important folders on your computer are backed up to CrashPlan.

Instead of storing and transferring data on removable media (flash drives, USB hard drives), consider Baylor's Box service

For any non-removable external drives with important data, add them to your CrashPlan backup selection.

Install monthly updates for your computer's operating system (Windows or macOS) and restart. In addition to keeping your computer secure, the restart allows the background backup service to try again if it ran into any issues.

HelpDesk+

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Baylor BU HelpDesk+ Software Software List CrashPlan
  • About
  • Equipment Checkout & Spaces
    Back
    • HelpDesk+ Loan Policy
  • Software
  • Hardware
    Back
    • Technology Purchasing
      Back
      • Technology Purchasing Guidelines
      • Run Inventory Reports
      • Hardware Replacement Schedule
      • Budget Estimating Tool
      • Standard Hardware & Categories
      • Request for Purchase of Non-Standard Technology
      • Mobile Devices and Data Plans
      • Technology Purchasing Lookup
      • Lost Equipment Report
    • Installation
      Back
      • Workstation Configuration Guidelines
      • Redeployment of Computer Equipment
      • Disposition of Computer Equipment
      • Disposition and Certification Guidelines
    • Repair
    • Printing
  • Network & Phone
    Back
    • AirBear Wireless Network
      Back
      • Mac OS Setup Instructions
      • Windows Setup Instructions
      • Gaming System or Other Wireless Device
      • Apple iOS Setup Instructions
      • Android Setup Instructions
    • BU-GUEST: Wireless Access for Campus Visitors
    • Eduroam
    • Microsoft Teams Calls
    • Request a New Phone Line
    • Campus Cable Television
    • Move Packet
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