Duo

Welcome to Baylor, Where We Duo!

Baylor protects all of its information resources with Duo two-factor authentication and Verified Duo Push. These additional layers of protection provides insurance against threats to personal information, sensitive research data, and other university information and resources stored within BearWeb, Box, Canvas, and other online platforms.

ENROLL NOW!

Availability

The Duo mobile app is available for all devices through the Apple App Store or Google Play. To start using Duo on your device, install the app and then click the button below to start the enrollment process.

ENROLL NOW!

Duo Mobile App Version Transition

Beginning February 2, 2026, Duo began displaying a message to clients who are using out-of-date versions of the Duo Mobile app. After Tuesday, March 31, 2026, older versions of the Duo Mobile app will no longer work to complete two-factor authentication requests.

If you are seeing a message like one of the following on your device, update your Duo Mobile App using the Apple App Store or the Google Play Store.

If you have questions about this change, please visit HelpDesk+ on the main floor of Moody Memorial Library.

Support (A)

If you are experiencing issues with Duo and the resources on this page are not proving helpful, please do one of the following:

• Visit HelpDesk+ on the garden level of Moody Memorial Library for in-person assistance.
• Call (254) 710-HELP (4357).
• Search our knowledge base or create a support ticket using the Self-Service Portal at helpdesk.baylor.edu.

If you are new to Duo you must enroll at the Enrollment Portal by following the instructions below. If you want to add an additional, new device (iPad or Android tablet) or add a new phone with a different number, do the following [PDF with screenshots available here]:

1. Visit the App Store (iOS) or Google Store (Android) and install the FREE Duo Mobile app on your new device.
2. Launch the Duo Mobile app.
3. On a separate device, visit www.baylor.edu/2factor.
4. Log in using your Bear ID and Passphrase.
5. Select the Get Started button on the screen that appears.
6. On the next screen, select Duo Mobile from the options.
7. Enter the phone number for the device you are registering with Duo on the next screen and then verify the number on the screen that follows.
8. On the following screen, verify that you have downloaded the Duo Mobile app on the device.
9. On the device you are trying to enroll, open the Duo Mobile app and click the "Add+" icon that appears next to the word Accounts.
10. Select Use QR Code from the list of options that appears.
11. Scan the QR code that appears using the camera on your new mobile device.
12. Once your device is confirmed, you have the option to register a second device. If you have an iPad or Android tablet, that makes for a good, second device option. Having a second, registered device is very useful in the event that one of your devices fails or is replaced.
13. Once you have added a second device (or bypass this option), your Duo enrollment is complete.

If you get a new phone that has the same number as your old phone, do the following:

1. Make sure the Duo Mobile app is installed on your new phone.
2. On a separate device (not the new phone), visit www.baylor.edu/2factor and sign in with your Bear ID and passphrase.
3. On the Duo Push verification window that appears on login, select the Other options link.
4. From the Other options to log in list that appears, select Manage devices.
5. Select your old phone from the list of verification options that appears and respond to the Duo notification that appears on your old device. If you do not have your old phone, you must contact HelpDesk+ to complete the Duo enrollment process.
6. On the screen that appears, select the Add a device tile.
7. Select Duo Mobile from the options provided on the next screen.
8. Enter the phone number of your new device.
9. On the device you are trying to enroll, open the Duo Mobile app and click the "Add+" icon that appears next to the word Accounts.
10. Select Use QR Code from the list of options that appears.
11. Scan the QR code that appears using the camera on your new mobile device.
12. Once your new device is confirmed, you are ready to Duo

If you encounter any issues, contact HelpDesk+ for assistance.

Note: We encourage everyone to have more than one device registered on your Duo account, if possible. If you have an iPad or Android tablet, that makes for a good, second device option. If you have an iPad or Android tablet, that makes for a good, second device option. Having a second, registered device is very useful in the event that one of your devices fails or is replaced.

If you do not have a Duo Mobile compatible device, Duo produces a hardware token that provides randomly-generated codes that can be supplied to Duo for two-factor authentication. This brief video shows a Duo hardware token in use. The Baylor Bookstore has Duo hardware tokens available for purchase. You can also register a WebAuthn/FIDO2 USB security key with Duo to use for secure two-factor authentication. Yubico or Feitian produce security keys that work with Duo, although Duo does not support U2F-only security keys (like the Yubikey NEO-n). These "zero-trust" solutions provide the highest levels of two-factor security currently available. Visit this page to learn more about using Duo with security keys. If you register a Hardware Token or Security Key for use with Duo, please contact HelpDesk+ at (254) 710-4357 or helpdesk@baylor.edu.